Surplus Furniture And Mattress Warehouse

We had an unfortunate experience with the bed we purchased. Within just a week, we noticed that the bed frame was quite weak and not up to our expectations. The bed just dips in the centre . We attempted to follow the store's policy by requesting an exchange within the specified 72-hour period before mounting it, but unfortunately, they informed us that exchanges were not possible. This left us feeling disappointed with the level of customer service provided. Additionally, we recall specifically asking the salesperson if we required an electronic drill to mount the bed and if we needed to make holes in the bed . to which they assured us it wouldn't be necessary. However, this turned out to be inaccurate information. It is disheartening when the information provided can’t be relied on. If you're considering purchasing a bed, I would recommend seeking out a store that offers a favorable return/exchange policy and provides excellent customer service. It's important to have the flexibility to return or exchange the bed if it doesn't meet your expectations. Additionally, having a positive customer service experience can greatly enhance your overall shopping journey. Take the time to research and choose a store that aligns with your needs and preferences.

I shopped around before making my decision. They definitely had the best value. They didn't pressure a sale, they let me know what they had to offer and left me to look around and decide. They were nearby when I had questions and were knowledgeable about the products. I was able to set a delivery for the following day. I'm very pleased with my purchase. I'll definitely be back when I'm in need.

The worst place to buy from... i bought a mattress from them 4 months ago and the pain that we get me and my wife every morning is insane ...our back start hurting from the curves of the mattress that i purchased for almost 800 dollars. It made us feel like we are elders. It is too late for me to do anything specially when i cannot afford another one.. but at least i let the people know to not make the same mistake.

I was pleasantly surprised to know that Ottawa had this store. As most of their customers, I got to know about it through word of mouth. They are great, and the selection is amazing. I was specifically looking for coffee tables and dining set, and they are great. Ryan is super helpful, and their warehouse staff is quick and intelligent. I would definitely recommend this store to everyone, if you’re looking for something different than IKEA furniture.